Here you will find answers to frequently asked questions.
In paragraph with paragraph 2 of Article 29 of the Code of the Republic of Kazakhstan "On customs regulation in the Republic of Kazakhstan", all goods are subject to customs control. Paragraph 3 of Article 176 of the Code of the Republic of Kazakhstan “On Customs Regulation in the Republic of Kazakhstan” establishes that when declaring goods for personal use, a passenger customs declaration (PTD) is used.
Let me inform you that in accordance with subparagraph 1 of paragraph 1 of Article 343 of the Code "On Customs Regulation in the Republic of Kazakhstan", all goods for personal use delivered by the carrier (DHL or other courier company) are subject to customs clearance, and you pay for this service 4000 tenge. Customs clearance consists in the preparation and submission by the customs representative (DHL) to the customs authority of a passenger customs declaration (PTD) and documents confirming the information specified in the PDD (identity documents, documents confirming the value of goods, transport documents, a contract for the provision of services of a customs representative)
The term of customs declaration is 2-3 working days from the date of submission of all necessary documents. Additional video instruction on the website www.edhl.kz
Please pay attention to the text of the SMS sent by DHL. You will definitely receive an auto-reply from p.customs@dhl.com when you send a message with documents there. This reply means that we have received your message. We will also see the payment within a few minutes.
The norms for the carriage of goods for personal use are specified in the Decision of the Council of the Eurasian Economic Commission dated December 20, 2017 N 107 "On Certain Issues Related to Goods for Personal Use".
The norms for the transportation of goods for personal use on a preferential basis apply to all individuals who move goods across the customs border of the Republic of Kazakhstan. The exception is valid only for individuals who have diplomatic status in the territory of the Republic of Kazakhstan.
In accordance with Appendix 2 of the Decision of the Council of the Eurasian Economic Commission dated December 20, 2017 N 107 "On Certain Issues Related to Goods for Personal Use", uniform rates of customs duties and taxes are established, which are collected in the form of an aggregate customs payment. From March 31, 2022, the rate is set at 15 percent of the cost, but not less than 2 euros per 1 kg of weight in terms of exceeding the cost and (or) weight norms. Calculation procedure: - percentage - 1000 euros are deducted from the cost of the goods and 15 percent is calculated from the amount received.
In accordance with paragraph 2 of Article 345 of the Code of the Republic of Kazakhstan “On Customs Regulation in the Republic of Kazakhstan”, the release of goods for personal use is subject to the payment of customs duties and taxes. In accordance with paragraph 1 of Article 94 of the Code of the Republic of Kazakhstan "On Customs Regulation in the Republic of Kazakhstan", customs duties and taxes are payable in the Republic of Kazakhstan. At the same time, the responsibility for collecting customs payments is assigned to the customs authorities of the Republic of Kazakhstan (subparagraph 8 of paragraph 1 of Article 14 of the Code of the Republic of Kazakhstan "On customs regulation in the Republic of Kazakhstan").
In accordance with paragraph 14 of Article 343 of the Code of the Republic of Kazakhstan “On Customs Regulation in the Republic of Kazakhstan”, natural persons of the member states of the Eurasian Economic Union or foreign individuals who have reached the age of sixteen can act as declarants of goods for personal use. In other words, persons under the age of sixteen cannot be consignees of goods for personal use that are moved by carriers (DHL).
After the customs inspector calculates the amount of the customs payment, payment can be made in cash at the cash desk of the customs authority or with a bank card through an electronic terminal of a second-tier bank, which is located in the building of the customs authority. DHL, upon conclusion of the relevant agreement, can provide the service of paying customs duties and taxes.
Determination of the value of goods for personal use during customs declaration is regulated by Article 350 of the Code of the Republic of Kazakhstan "On customs regulation in the Republic of Kazakhstan".
The PDD form and the procedure for filling it out are established by the Decision of the Commission of the Customs Union No. 124 dated July 23, 2019. You can find the PDD and print it on the website of the Eurasian Economic Commission at
The customs legislation of the Republic of Kazakhstan does not provide for the return of the paid amounts of customs duties when exporting goods for personal use outside the customs territory of the EAEU. Clarification of the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan under No. KGD-11-4-15061-KGD-7145 dated March 20, 2019 (if necessary, we can provide).
In accordance with paragraph 4 of Article 339 of the Code of the Republic of Kazakhstan “On Customs Regulation in the Republic of Kazakhstan”, the classification of goods transported across the customs border of the Eurasian Economic Union as goods for personal use is carried out by the customs authority based on: economic union goods orally or in writing using the passenger customs declaration; 2) the nature and quantity of goods; 3) the frequency of crossing by an individual of the customs border of the Eurasian Economic Union and (or) the movement of goods across the customs border of the Eurasian Economic Union by this individual or to his address. Categories of goods that are not goods for personal use are determined according to the list specified in Appendix No. 6 to the Decision of the Council of the Eurasian Economic Commission dated December 20, 2017 No. 107.
The movement of medicines by individuals for personal use is carried out in accordance with the Decision of the Board of the Eurasian Economic Commission dated April 21, 2015 No. 30 "On measures of non-tariff regulation" (hereinafter - Decision No. 30).
All international shipments go through the customs clearance procedure in the prescribed manner. When declaring goods for personal use as a passenger customs declaration or express cargo register. According to the requirement to fill out the PDD and (or) the register of express cargoes must contain information about the identity document of an individual (passport data), confirmed by the copies provided (subparagraph 1 of paragraph 1 of Article 344 of the Code of the Republic of Kazakhstan "On customs regulation in the Republic of Kazakhstan".)
The basis for calculating the customs duty will be the value and weight of each individual parcel. The frequency with which goods are moved no longer matters. If the norms are exceeded, it is necessary to pay a duty in the amount of 15% of the cost, but not less than 2 euros per 1 kg. in terms of exceeding the cost and (or) weight norm (From March 31, 2022 - 1000 euros, 31 kg) Additional instructions on the website www.edhl.kz in the section For cargo exceeding 1000 euros or 31 kg.
The online store independently chooses the carrier of their goods. So in your case, the online store has concluded a transportation agreement with DHL Express.
Article 149 of the Code of the Republic of Kazakhstan “On Customs Regulation in the Republic of Kazakhstan”, establishing the requirements for the declarant, determines the administrative legal capacity of persons. In accordance with this article, only a Kazakhstani person can be a Declarant, except for the established cases. Since in this case the goods are moved across the customs border in accordance with a foreign trade transaction, one party to which is a Kazakh entity, the foreign counterparty (online store) cannot act as a Declarant. In accordance with paragraph 1 of Article 94 of the Code of the Republic of Kazakhstan "On Customs Regulation in the Republic of Kazakhstan", customs duties and taxes are payable in the Republic of Kazakhstan. In addition, the Code has a certain nuance applicable to the payer of customs duties and taxes. Paragraph 11 of Article 94 of the Code: when paying customs duties and taxes by third parties on behalf of the payer, the purpose of payment of the payment document shall additionally indicate the full name of the payer for whom customs duties and taxes are paid, as well as his identification number. In Kazakhstan, the identification number is IIN (BIN). As we understand a foreign company, an online store cannot have its own BIN in Kazakhstan. Given this, DHL in the Republic of Kazakhstan does not accept goods for transportation on DDP terms. Information about this is available at all DHL stations around the world. For our part, we can advise you to contact the online store to compensate for the customs duties paid.
Subparagraph 14 of paragraph 1 of Article 3 of the Code of the Republic of Kazakhstan "On Customs Regulation in the Republic of Kazakhstan" establishes the concept of goods for personal use: 14) goods for personal use - goods intended for personal, family, household and other needs of individuals persons moving across the customs border of the Eurasian Economic Union in accompanied or unaccompanied baggage by sending in international postal items or in any other way; Regardless of whether the product is a gift or not, it is subject to customs declaration in accordance with the requirements of customs legislation.
Each country has limits on goods imported into the country for individuals. Thus, a barrier is established against abuses when importing goods for entrepreneurial activity.
Depending on the value and type of goods, the following payments may be levied: -customs payments on import; - local fees established by the express carrier as services for customs clearance (in case of contractual relations). Including, but not limited to, translation of documents, obtaining other permits, etc. DHL Express collection for payment of customs duties on behalf of the recipient
In accordance with paragraph 1 of Article 146 of the Code of the Republic of Kazakhstan "On Customs Regulation in the Republic of Kazakhstan", the persons defined by this Code are required to submit to the customs authorities the documents and (or) information necessary in accordance with this Code for customs operations. In this case, an individual who is the sender or recipient of goods for personal use is the Declarant. Article 149. Declarant 1. Declarants of goods placed under customs procedures may be: 1) a person of a member state of the Eurasian Economic Union: who is a party to a transaction with a foreign person, on the basis of which goods are moved across the customs border of the Eurasian Economic Union;
In accordance with paragraph 11 of the Decision of the Commission of the Customs Union of June 18, 2010 N 311, a refusal to release goods is formalized by entering in the section "For service marks" the main form of the declaration of the entry: "Refused to release due to ..." with an indication reasoned reason and date of refusal. The entry is certified by an imprint of the personal numbered seal of an authorized official of the customs authority. The customs inspector may decide to refuse before registering the PDD by reviewing the accompanying documents. Thus, the inspector leaves the possibility of re-considering the documents while providing additional clarifications about the nature of the cargo, its applicability, etc.
Please note that the customs authorities do not apply to DHL Kazakhstan the provisions of the chapter “Chapter 42. FEATURES OF THE PROCEDURE AND CONDITIONS FOR MOVING INTERNATIONAL POST PARTS AND THE GOODS SENT INTO THE CUSTOMS BORDER OF THE EURASIAN ECONOMIC UNION” of the Code of the Republic of Kazakhstan “On Customs Regulation in RK. For goods transported through Kazpost, there is a simplified customs declaration procedure using a postal customs declaration that comes with the goods and the Declarant in this case is a foreign person (consignor). DHL is a courier or express delivery service. In our legislation, express shipments are subject to standard clearance procedures for all shipments, including correspondence (documents) and shipments for personal use. In accordance with this, when releasing goods for personal use, the customs authorities require the goods being transported to declare them in writing using the passenger declaration with all the ensuing consequences.
In accordance with paragraph 11 of Article 343 of the Code of the Republic of Kazakhstan “On Customs Regulation in the Republic of Kazakhstan”, the customs declaration of goods for personal use is carried out by the declarant or a customs representative, and in cases determined by the Commission, by another person acting on behalf and on behalf of the declarant. A separate case, which is mentioned in this paragraph, refers to the goods of individuals with diplomatic status (Appendix No. 5 of the Decision of the Council of the Eurasian Economic Commission dated December 20, 2017 N 107).
Currently, paragraph 6 of the Decision of the Commission of the Customs Union of June 18, 2010 N 311 "On the Procedure for Performing Customs Operations in Respect of Goods for Personal Use Moved across the Customs Border of the Eurasian Economic Union, or Goods for Personal Use Temporarily Imported into the Customs Territory" Union, release of such goods and reflection of the fact of their recognition as not being under customs control", which states that the declaration is not registered by the customs authority if the declared goods are not presented. Accordingly, the customs authority at the place of residence cannot accept the passenger customs declaration.
Maybe, but it is necessary to take into account the fact that the customs legislation does not provide for simplified clearance of customs transit for goods of individuals transported by carriers (courier companies). Customs transit is carried out using a transit declaration, observing prohibitions and restrictions. In this case, the transportation of this cargo is carried out individually under a separate air waybill of the airline, followed by placement of the cargo in a temporary storage warehouse at the destination (payment for the services of the owner of the temporary storage warehouse is possible). The customs transit clearance service is provided by DHL separately.
transportation of cargo from a temporary storage warehouse at the point of crossing the customs border of the Republic of Kazakhstan is possible in two cases. After customs declaration at the location of the temporary storage warehouse and receipt of release by the customs authority, as well as through the customs transit procedure. Customs legislation does not provide for simplified clearance of customs transit for goods of individuals transported by carriers (courier companies). Customs transit is carried out using a transit declaration in compliance with prohibitions and restrictions. In this case, the transportation of cargo is carried out individually under a separate air waybill of the airline, followed by the placement of cargo in a temporary storage warehouse at the destination (payment for the services of the owner of the temporary storage warehouse is possible.). The customs transit service is provided by DHL separately.
In accordance with paragraph 11 of the “Terms of Delivery” of goods, which are concluded between the shipper and DHL, DHL independently chooses the route of the cargo. In Kazakhstan, the airports of Almaty, Atyrau and Nur-Sultan have been chosen as the customs border crossing points. This choice is due to the availability of infrastructure (temporary storage warehouses), a sufficient number of international flights, the volume of express cargo transportation and transit and transport potential. The checkpoints of these airports were approved by the Decree of the Government of the Republic of Kazakhstan dated July 9, 2013 No. 697 “On approval of the list of checkpoints across the State Border of the Republic of Kazakhstan and stationary transport control posts on the territory of the Republic of Kazakhstan.
You have the right to carry out all customs formalities yourself, in accordance with the requirements of customs legislation. In this case, DHL will not charge a fee for preparing and submitting documents for customs clearance for shipments that meet the requirements of Decision No. 107. And in this case, the company does not charge money for storing goods in temporary storage warehouses
